Support Specialist – Service Desk, Intern

We are currently hiring a Support Specialist – Service Desk (Intern) based in our Head Office.

Please note this is an on-site internship/co-op position for eight (8) weeks, based at our Burnaby Head Office. It is open to current post-secondary students enrolled in a technical program. Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver region will not be considered.

As a Support Specialist – Service Desk (Intern), you’ll gain hands-on experience in a professional IT environment while supporting our Service Desk and Desktop Support teams. This opportunity is designed for students looking to build foundational knowledge in IT support, systems, and operations. You’ll contribute to a wide variety of operational and administrative tasks such as inventory tracking, hardware setup, user account provisioning, and internal documentation—all while learning how IT teams function in a fast-paced, enterprise setting.

Who you are

• You’re currently enrolled in a post-secondary IT, Computer Science, or related program and are eager to build a career in IT support or systems administration.

• You’re tech-curious and ready to learn, whether it’s troubleshooting hardware, updating documentation, or assisting with internal IT tasks.

• You’re organized, reliable, and bring a proactive, team-oriented attitude to everything you do.

• You communicate clearly, manage your time well, and are comfortable asking questions when you need help.

• You have strong attention to detail and are comfortable with Microsoft 365, Windows, and basic hardware components.

What you’ll do

• Support the Service Desk and Desktop Support teams with operational tasks, user requests, and documentation.

• Assist with basic triage via phone, chat, or email (under supervision) and log requests using IT service management tools (e.g., ServiceNow, Jira).

• Monitor queues and help update tickets with notes and follow-ups.

• Assist with hardware setup, device imaging, and deployment for onboarding or transitioning staff.

• Help maintain accurate inventory records for laptops, peripherals, and IT accessories.

• Participate in inventory audits and procurement coordination.

• Assist with account provisioning and deprovisioning (Active Directory, email, system access).

• Support internal software installations and updates based on process guides.

• Contribute to small IT projects like documentation updates, hardware rollouts, and software audits.

• Perform general troubleshooting prep work and support team members with ad hoc tasks.

What you bring

• Currently enrolled in a Diploma or Degree program in Information Technology, Computer Science, or a related field.

• 0–1 year of experience in a technical support or IT-related role (co-ops, academic projects, part-time or volunteer work welcome).

• Familiarity with Microsoft 365 (Outlook, Teams, Excel, Word) and Windows OS.

• Basic understanding of common hardware components.

• Strong time management, organizational, and communication skills.

• Willingness to take direction and contribute to a collaborative team environment.

• Interest in growing your career in IT support, systems, or desktop services.

• Bonus skills:

• Exposure to IT service management tools like ServiceNow or Jira.

• Experience with inventory tracking or understanding of asset lifecycle in IT.

Internal Applicants: Please note that the internal posting closes on May 8th, 2025, and the role is a Grade 5 position.

The salary range for this position is $22.68/hr to $28.35/hr and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity.