Operations Support Manager

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial services marketplace of Northern Ontario, we are excited to announce that we are currently seeking an Operations Support Manager. 

Reporting to the Director, Operations, the Operations Support Manager plays a key leadership role in advancing the operational and strategic priorities of the Operations Department. This position leads process improvement, operational product management, and cross-functional initiatives that enhance service delivery, operational efficiency, compliance, and organizational performance.

Working collaboratively across the organization, the Operations Support Manager identifies opportunities to modernize operations, translates business needs into practical solutions, and oversees the lifecycle of assigned operational products and services. As Product Owner, the role establishes priorities, balances business, member, operational, and regulatory requirements, and ensures solutions deliver measurable value.

The Operations Support Manager leads projects from planning through implementation, including business requirements gathering, testing, change management, training, and post-implementation evaluation. Using data, performance metrics, and stakeholder feedback, the role monitors outcomes, manages operational risks, and maintains procedures and governance documentation to support compliance and operational excellence.

Success in this role requires building strong relationships with internal departments, vendors, and third-party service providers while providing leadership and guidance to the Operations team. The Operations Support Manager fosters a culture of accountability, collaboration, and continuous improvement to support the organization's strategic objectives.

Preferred candidates will possess the following qualifications:

• Minimum three years of progressive experience in project management, business analysis, process improvement, product management, or a related operational leadership role.
• Post-secondary education in Business Administration, Commerce, Information Technology, Public Administration, or a related field, or an equivalent combination of education and experience.
• Demonstrated experience evaluating business processes, gathering business and technical requirements, and implementing operational improvements.
• Strong analytical, organizational, and project management skills, with the ability to manage multiple priorities and meet deadlines.
• Excellent communication, collaboration, and relationship-building skills, with the ability to work effectively across all levels of the organization and with external partners.
• Strong business acumen and sound decision-making skills, with a proactive approach to solving problems and driving results.
• Experience preparing business requirements, operational procedures, reports, and technical documentation.
• Knowledge of operational governance, risk management, compliance, and continuous improvement principles.
• Experience in the financial services or credit union industry is considered an asset.
• Experience working with systems such as ProLender, Central 1, FCT, DNA, or similar operational platforms is considered an asset.

Employee Perks & Benefits: 

We offer a comprehensive total rewards package designed to support our employees’ well-being, growth, and connection to the community, including:

• Comprehensive benefits package 
• Pension plan
• Annual variable compensation program tied to individual and company performance
• Exclusive staff rates on a variety of products and services
• Professional development and learning opportunities
• Opportunities to give back through our Do Some Good Employee Volunteer Program
• Employee Win/Win Program supporting local charitable organizations

Salary Range: $58,400.00 to $73,000.00 

Deadline for Applications:  July 23, 2026 

We thank all applicants - however only those selected for an interview will be contacted. 

Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department.