Manager, Governance & Control
ManulifeJoin our Global Technology Governance & Control team!
Governance & Control (G&C) serves as the first line of defense within our Global Technology organization, focusing on managing non-financial risk. We work closely with leadership to shape risk culture, set strategies, and provide the necessary tools, insights, and expertise for confident, risk-aware decision-making. Our efforts support both Technology and Enterprise strategies as we continue to transform and grow.
Position Responsibilities:
As a Manager in Governance & Control, you will play a pivotal role in shaping risk management across the Global Technology Function. Your responsibilities will be dynamic, strategic, and aimed at the future. Here is an overview of your impact:
Build the Foundations: Help define the methodology and approach for risk and control activities, ensuring alignment with risk management standards and consistency in execution. Take ownership of procedures, lead training initiatives, maintain a roadmap for improvement opportunities, and monitor and report on program execution.
Spot the Signals: Develop and monitor key performance, control, and risk indicators, identify trends, and recommend improvements in risk management processes. Establish and execute action plans for continuous improvement.
Integrate AI in Risk Processes: Identify opportunities to leverage AI to streamline risk, control, and regulatory activities, enabling more efficient and intelligent operations. Participate in the Global Risk AI Forum, conducting evaluations of AI tools for governance and risk management, establishing requirements, conducting testing and preparing implementation plans.
Automate with Purpose: Seek out and prioritize opportunities to automate risk management processes, overseeing their development and implementation.
Stay Ahead of Regulations: Support regulatory initiatives by conducting impact assessments, horizon scanning, and control mapping. Measure and report on regulatory compliance, identify gaps, and drive remediation plans to completion.
Lead the Risk and Control Self-Assessment (“RCSA”) Program: Direct the RCSA Community of Practice, establish guidance for RCSA execution, monitor and report on program delivery in line with the enterprise RCSA Methodology. Perform quality reviews on completed RCSAs. Work with leaders across Technology to identify opportunities to simplify and automate controls.
Data Quality: Monitor the quality of risk and control data in our GRC tool in alignment with the risk management data model. Identify gaps, communicate procedures for remediation and track progress to completion. Report on data quality, creating confidence in risk posture measurement for decision-making.
Keep Us on Track: Contribute to weekly and monthly reporting through scorecards, dashboards, trackers, and summaries. Maintain roadmaps and project plans highlighting progress against priorities aligned to the Technology and broader enterprise strategies.
Be a Global Voice: Represent the team in global forums, leadership meetings, offsites, and conferences, sharing insights and helping to shape strategy.
Required Qualifications:
We are seeking a sharp, strategic thinker with a passion for risk and the readiness to lead. You do not have to meet every qualification, but if you have many of the following and are eager to develop further, we encourage you to apply:
3–5+ years of progressive experience in Operational Risk Management, Business Resilience, Regulatory Compliance or Audit within a global, complex, corporate environment.
A professional accounting designation (CPA preferred) and a university degree in Business, Engineering, or related discipline.
Demonstrated experience in project management, executing risk strategies, and collaborating across functions.
Hands-on experience with GRC tools (Archer preferred) and a solid understanding of risk frameworks and control standards.
Expertise in risk methodologies, control design, and audit best practices.
Exceptional verbal and written communication skills, with the ability to simplify complex concepts and tell compelling stories with data.
Strong analytical mindset, creativity in problem-solving, and the ability to influence decisions and drive continuous improvement.
Comfortable working across global time zones and engaging with diverse stakeholders.
Core Competencies:
Leadership & Influence: Inspire confidence, guide teams, and influence outcomes at all levels.
Stakeholder Engagement: Build trust, align priorities, and manage expectations skillfully.
Strategic Thinking: Connect insights, anticipate risks, and think several steps ahead.
Collaboration: Thrive in team environments and unite people to address complex challenges.
Communication: Excel as a presenter and facilitator, adapting messages for any audience.
Execution Excellence: Manage time and priorities effectively to deliver high-quality work in fast-paced settings.
Leadership Behaviors We Value:
Strategic Problem Solving: Approach challenges with curiosity, creativity, and a clear plan.
Decisiveness: Make informed decisions and take ownership of outcomes.
Influence: Lead through expertise, relationships, and credibility.
Collaboration & Inclusion: Bring people together and create space for diverse perspectives.
Accountability: Take ownership and follow through on commitments.
If you enjoy connecting dots, solving puzzles, and making an impact, this is your opportunity to lead with purpose in a dynamic, global technology environment.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
Toronto, OntarioWorking Arrangement
Salary range is expected to be between
$113,000.00 CAD - $163,000.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
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