Sr. Engagement Specialist

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Chief Security Office has global enterprise accountability and centralizes all Information, Physical, Cyber, and Corporate Security.  The Senior Engagement Specialist is responsible for leading and executing an engagement strategy to strengthen relationships with key stakeholders, drive business objectives, and enhance organizational reputation, in support of the CSO Roadmap. This role requires a strategic thinker with proven leadership skills, exceptional communication abilities, and a track record of delivering high-impact engagement initiatives.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

 

How you'll succeed

• Engagement and Communication strategy: Develop and implement comprehensive engagement strategies aligned with organizational goals. Act as the primary point of contact for major engagement initiatives, ensuring effective communication and issue resolution. Lead the engagement ideas for events, workshops, and forums to foster collaboration and knowledge sharing. Analyze engagement data and feedback to provide actionable insights and continuous improvement recommendations. Prepare and deliver presentations, reports, and updates to senior leadership and stakeholders
• Understanding and Documenting Requirements - Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs. Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements. Build client-focused solutions that meet business requirements. Prepare and validate solution design documents around areas such as scope clarification, solution requirements, and quality assurance.
• Project Lead – Support end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals. Oversee requests from various stakeholders and thoughtfully create and/or edit a wide variety of presentation and communication materials (e.g. key messages, communication plans, tactical deliverables, presentations etc.) Build and maintain strong relationships with internal and external stakeholders, including clients, partners, and cross-functional teams. Ensure compliance with organizational policies, industry standards, and regulatory requirements.
• Communication - Superior interpersonal and communication skills sufficient to convey or present factual and conceptual information on issues which require detailed explanation and interpretation. Create internal and external facing communications on behalf of the Chief Security Officer, and recommendations for their social media profile. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems. Foster a culture of collaboration and excellence.

 

Who you are

• You can demonstrate 8+ years of experience in Engagement, relationship management, leading projects and designing solutions or in a related discipline. You have demonstrated ability to manage complex projects and multiple stakeholders. You have strong analytical, problem solving and decision making abilities with high level of professionalism, integrity and organizational awareness.
• You have a degree/diploma in Business, Communications, or a related field; Master’s degree preferred.
• You’re driven by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 30th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork