Investment Solutions Specialist - Welland

Be part of something different

PenFinancial Credit Union is a member-owned financial institution dedicated to improving lives and strengthening communities across Niagara and Haldimand. Serving nearly 20,000 individual members and businesses, we offer full-service digital and in-branch banking backed by honest advice and local expertise. Guided by cooperative values — accountability, cooperation, respect, and trust — our people are at the heart of everything we do, and our values shape how we listen, collaborate, and serve our Members and communities.

A Living Wage employer with a deep Truly Local Commitment, PenFinancial reinvests a portion of its profits to support programs and initiatives that make a meaningful difference. We’re proud to support our teams with competitive compensation, performance-based success sharing, a defined contribution pension plan, wellness supports, and opportunities for ongoing learning. As a values-driven alternative to traditional banks, PenFinancial is built to put people — not profits — first. Learn more at PenFinancial.com.

Provide exceptional brand experiences for our members or a prospecting member by utilizing knowledge to deliver value-added advice and financial planning services to members. Act as primary resource for account openings. Maintain a high profile and image as the financial institution of choice in the community of the branch by establishing member client and non-member client relationships and business contacts. Complete all administrative duties accurately and as per required timelines – “first time right”. Make sound lending decisions within limits.

Differentiating Accountabilities (Duties may vary by branch location and size):

• Build value-added relationships with both members and non-members to promote PenFinancial as a financial institute of choice with the community. Act as the primary resource for opening new accounts and effectively match appropriate services to member client needs. Keep a watch for opportunities to promote other member services to support member success. Proactively monitor member renewals, maturities, etc. (internal and external) as well as contact at critical stages or other pertinent thresholds (financial, age, etc.).  Execute the branch marketing program to support member growth within the objectives set out in the business plan. Administer and provide input into the business referral programs.

• Provide individualized financial planning, debt consolidation, budgeting advice to members. As required, make referrals to appropriate staff. Meet with families to review accounts of deceased members and provide advice. Lead the account opening process.

• Make sound loan and mortgage decisions within discretionary limits and/or make recommendations for approvals and/or declines to manager. As appropriate, sell and cross sell credit union loan insurance products through the education of members.

• Complete all administrative duties accurately and as per required timelines – “first time right” including preparing instructions in support of complete, accurate and compliant loan and mortgage documentation. Act as the primary resource for closing accounts and estate administration including claims on share and loan insurance. Ensure that appropriate documents are processed that are associated with the sale of savings and registered and non-registered investment products, transfers, or withdrawals. Support compliant accounts.

• Work with and support all staff in the branch to ensure overall exceptional brand experiences for our members. Assume responsibility for establishing and maintaining effective coordination and working relationships with area personnel and FAs. Support the Opening and Closing of branch including MSR cash verification and lock up, setting of alarms, etc. Be a positive influence on the culture within the branch.

• Review and act on all delinquent accounts and maintain a systematic collection procedure for early identification of problem accounts and promptly initiate and/or recommend appropriate action to minimize risk and initiate action under direction of Branch Manager. 

• Perform other assigned responsibilities.

• 3 to 5 years progressive experience in credit union or bank branch with lending limits
• Mutual Funds license which includes completion of the following:  Investment Funds in Canada (IFC) or Canadian Securities Course (CSC)

Target Salary: $65,060

Salary Range: $61,233 - $76,541

Salary will be determined based on skills, experience, education and other qualifications relevant to this position.

This role is an existing vacancy

Artificial Intelligence (AI) could be used in the application process

To learn more visit https://www.penfinancial.com/careers

While we welcome all applications, only those who are selected for an interview will be contacted.

Accessibility accommodations will be made for job candidates upon request.