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Account Manager

Billyard Insurance Group
Full-time
On-site
Welland, Ontario, Canada
$56,000 - $71,000 USD yearly
Account Manager 
 
Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution. 

We are looking for a Personal Lines Account Manager to join our Welland branch — a relationship-driven insurance professional who knows that client loyalty is built through trust, expertise, and consistent follow-through. In this role, you are more than a policy administrator; you are a trusted advisor who helps individuals and families make confident, informed decisions about protecting what matters most. If you take pride in simplifying complex coverage, strengthening long-term client relationships, and delivering service that truly stands out, this is where you can make a meaningful impact. 

What does the Account Manager do? 
As an Account Manager, you manage an assigned portfolio of personal lines clients, primarily auto, home, and travel insurance. You oversee an existing book of business and ensure every client interaction reinforces trust, accuracy, and value. This role is primarily focused on service and retention, centered on delivering exceptional client experience. In this role, you will: 
  • Build and maintain long-term client relationships that strengthen retention. 
  • Conduct detailed coverage reviews to assess risk and evolving insurance needs. 
  • Recommend appropriate insurance solutions with clarity and transparency. 
  • Manage policy renewals proactively, ensuring coverage remains accurate and competitive. 
  • Prepare and present quotes to support informed client decisions. 
  • Guide clients through the claims process with professionalism and empathy. 
  • Identify cross-coverage opportunities that enhance client protection. 
  • Maintain organized, accurate documentation to support compliance and operational integrity. 
  • Collaborate with your Team Lead and colleagues to improve client outcomes. 
  • Stay current on market trends, underwriting changes, and regulatory requirements. 

Does this sound like you? 
You believe service excellence is built on trust, consistency, and clear communication. You take ownership of your client relationships and approach every interaction with professionalism and integrity. To succeed in this role, you are likely to bring: 
  • A client-first mindset and a passion for delivering exceptional service. 
  • Strong communication skills — clear, confident, and professional. 
  • The ability to explain coverage in a way clients genuinely understand. 
  • Sound judgment and analytical thinking when reviewing risks and policies. 
  • Confidence navigating difficult conversations with integrity and care. 
  • Strong organizational and time management skills. 
  • Comfort working in a digital brokerage environment and using CRM systems. 
  • A collaborative spirit — you succeed individually but think like a team player. 
  • Adaptability in a fast-paced, evolving insurance landscape. 

Qualifications  
  • High school diploma or equivalent. 
  • Minimum 1 year of experience in the insurance industry. 
  • RIBO license. 
  • Experience with broker management systems (e.g., Power Broker).  
  • Post-secondary education in insurance, business, or related field is an asset.  

What We Offer  
  • Salary Band 4: $56,000–$71,000 
  • Target Hiring Range $56,000 - $60,000*  
  • People-focused company culture 
  • Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP) 
  • 3 weeks’ of paid vacation prorated based on start date. 
  • Birthday day off 
  • Hybrid work from home / in-office environment 
* Final offer based on experience, internal equity and budget considerations. 

Our Commitment to Diversity, Inclusion and Belonging  
Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.  

Our Commitment to Accessibility  
Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at recruitment@thebig.ca or 905.346.2190 ext. 10112. 

This job advertisement is to fill an existing vacancy. 

BIG does not currently use AI Technology at any stage of the recruitment process.