Director, Technology Delivery

Beem Credit Union: Banking for every journey

Beem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future, we’ve united to create a financial partner that offers both digital ease and people-first service.

Our mission is clear: financial wellness for all. We help British Columbians achieve their goals through personalized advice, innovative technology, and genuine human connection. 

As one of BC’s largest credit unions, we serve over 200,000 members across 66 branches with $18 billion in assets under administration. 

If you’re passionate about making a difference and want to join a team that values collaboration, innovation, and purpose, join us on the journey. 

Learn more: www.beemcreditunion.ca

What this role is all about:

The Director, Technology Delivery is a senior people leader accountable for building, leading, and evolving Beem’s Technology Delivery capability in alignment with Beem’s future ways of working—including pod/squad‑based delivery, clear outcome ownership, lean governance, and strong cross‑functional collaboration.

Reporting to the VP, Digital Solutions, this role leads Business Analysts (BAs), QA Engineers, and Technology Delivery Partners to ensure delivery teams are consistently set up for success and achieve high‑quality outcomes.

This role is accountable for:

• Technology Delivery enablement and governance (planning, capacity, reporting, risk/issue management, and release readiness)
• Maturing analysis and quality engineering practices to reduce rework and improve stability
• Ensures Technology Delivery teams operate effectively within the established agile operating model
• Enabling reliable execution across organizational boundaries through strong stakeholder partnership

What you’ll do:

1) Delivery Leadership & Team Success

• Lead and develop high‑performing Technology Delivery teams (BAs, QA Engineers, Technology Delivery Partners) with clear expectations, role clarity, and strong engagement
• Ensure pods/squads have the right delivery support to succeed (discovery support, backlog readiness, dependency coordination, delivery planning, and release readiness)
• Ensure consistent execution of core delivery disciplines (Definition of Ready/Done, acceptance criteria quality, dependency management, and flow), operating within the established agile ceremonies and cadence
• Build a culture of accountability, collaboration, transparency, and predictable delivery outcomes
• Coach leaders and practitioners to improve delivery effectiveness, decision‑making, and stakeholder partnership (without owning enterprise agile coaching)

2) Analysis & Quality Engineering Excellence

• Strengthen business analysis practices that enable clear outcomes and high‑quality delivery (problem framing, discovery support, story slicing, acceptance criteria, and stakeholder alignment)
• Advance quality engineering practices across initiatives (risk‑based testing, automation strategy enablement, non‑functional testing alignment, and release readiness)
• Ensure QA Engineers are engaged early to drive quality upstream (testability, acceptance criteria, non‑functional considerations, and defect prevention)
• Define and socialize standards, templates, tools, and playbooks that improve consistency and reduce rework—keeping practices lean and outcome‑focused
• Where valuable, establish and sustain communities of practice for BA and QA disciplines

3) Delivery Enablement, Planning, Capacity & Governance

• Own delivery enablement and governance for Technology Delivery, including intake support, prioritization support inputs, delivery health reporting, and risk/issue management
• Establish and manage capacity planning for BAs, QA Engineers, and Delivery Partners across pods/squads—balancing demand, skills, and availability
• Provide transparent delivery reporting and escalation on progress, impediments, risks, and dependencies; drive resolution of systemic blockers
• Partner with Technology and non‑Technology stakeholders to translate priorities into feasible sequencing and delivery plans

4) Stakeholder & Partner Collaboration

• Partner with Product leadership outside Technology to ensure shared accountability, clear handoffs, and aligned outcomes from discovery through release
• Collaborate with Architecture, Development, Enterprise Data, Security, and Operations to enable end‑to‑end delivery success while clarifying ownership boundaries
• Build and manage effective relationships with external delivery partners/vendors as needed, ensuring alignment, performance, and outcome accountability
• Represent Technology Delivery in planning and governance forums, ensuring decisions consider delivery impacts (capacity, risk, sequencing, and quality)

5) Talent Development & Capability Growth

• Recruit, develop, and retain delivery talent across BA, QA Engineering, and delivery partner roles
• Provide coaching, mentoring, and performance leadership that strengthens craft excellence, team effectiveness, and leadership bench strength
• Establish clear career pathways and progression expectations aligned to Beem’s values and job architecture
• Foster inclusive, psychologically safe teams that continuously learn, improve, and share knowledge

Measures of Success

• Team success & engagement: strong engagement and retention; clear development pathways for BAs, QA Engineers, and Delivery Partners
• Predictable delivery: improved reliability of commitments; reduced carry‑over; clearer dependency management and escalation effectiveness
• Quality outcomes: fewer late‑stage defects; reduced production incidents attributable to delivery process gaps; improved release readiness and regression effectiveness
• Reduced rework: stronger discovery/backlog readiness, clearer acceptance criteria, improved end‑to‑end validation and test coverage
• Stakeholder confidence: strong satisfaction from Product and business partners outside Technology, and effective collaboration with internal/external partners
• Delivery maturity within the agile operating model: measurable improvements in flow (e.g., reduced lead time from ready to done) without expanding process overhead

What you'll bring:

• Bachelor’s degree in Business, Technology, Engineering, or a related field (or equivalent experience)
• 12+ years of progressive experience in technology delivery, including senior leadership experience across Business Analysis, QA/Quality Engineering, delivery governance, and partner management
• Demonstrated success operating in agile delivery environments (Scrum/Kanban/Hybrid) and enabling pods/squads to deliver reliably within an established enterprise agile model
• Strong expertise in quality engineering practices (test strategy, automation enablement, risk‑based testing, non‑functional testing alignment, and release readiness)
• Proven ability to scale and mature Business Analysis practices (discovery support, problem framing, story quality, acceptance criteria, and stakeholder alignment)
• Experience building and managing capacity models, workforce planning, and skill development across multi‑discipline delivery teams
• Strong stakeholder management and influencing skills across Product, Architecture, Development, Data, Security, and Operations
• Experience managing external delivery partners and vendors, including performance management and outcome accountability
• Working knowledge of modern delivery tooling and reporting (e.g., Azure DevOps, Jira/Confluence, test management tools, CI/CD and delivery dashboards)

Your Total Rewards  

At Beem, we believe great work deserves great rewards. That’s why we’ve built a Total Rewards package that’s more than competitive—it’s designed to help you shine. From your pay to your peace of mind, we’ve got your back.  

Compensation  

Annual salary range: $151,000 -188,000

Your pay reflects the skills, experience, and unique strengths you bring. We review salaries every year.  

Health and wellness  

We're invested in your well-being  

• Extended health coverage, including mental health support.
• Dental care that keeps you smiling. 
• Disability coverage for peace of mind. 

Time away: Rest isn’t extra—it’s essential  

• Take the time you need to relax, explore, or just catch up on life, with vacation and personal days.   

Your future self will thank you.  

• In-house financial advice to help you plan ahead.
• Flexible options to add your own contributions.  

Beem member perks  

Little extras that make a big difference.  

• Free banking accounts.
• Preferred financial perks. 

The bottom line  

Your Total Rewards aren’t just a package—they’re a reflection of our values. We build together by celebrating success, own it by investing in your growth, and keep things welcoming by making sure you feel supported at work, at home, and wherever your journey takes you.  

At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do!  

• Build Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.
• Own It: You are ready to take charge, drive change, and deliver outstanding results.
• Lead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.
• Driven by Curiosity: You are eager to explore, learn, and shape the future. 

Ready to join? 

Visit us at www.beemcreditunion.ca to learn more about what it’s like to work for Beem Credit Union!  We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.  

We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualified candidates to apply. We are committed to a fair and equitable hiring process for all candidates. All applications are reviewed by a member of our team. 

Beem Credit Union serves communities across many traditional Territories and Treaty areas in British Columbia. We are grateful to live and work on this land and are committed to reconciliation, decolonization, and building strong, connected relationships.