Claims Support Clerk

Company: CUMIS Union
Department:
Employment Type: Regular Full-Time
Work Model: Office-Based
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

The Claims Support Clerk receives, sorts, and images all associated correspondence (hard and soft copy). This role sorts and indexes (applies rules) to both manual and system generated claims in Unity OnBase.   

The Claims Support Clerk sends correspondence to the claimants on a daily basis, including payment to doctors and Financial Institutions. 

How you will create impact: 

• Balance daily reports related to payments and identify discrepancies to inform Business Analysts. 

• Receive, sort, and scan external Canada Post Claims mail on a daily basis.  

• Separate and index documents in desktop application and validate member information in Claims software. 

• Prepares outgoing letters as generated by Claims Examiners for folding/inserting and mailing to claimants and various other entities.  

• Prepare attachments/explanations, match and validate cheques received daily from Guelph and mail to various associated payees, including e.g., doctors, and/or Financial Institutions.  

• Monitors and actions emails in group mailboxes, in a professional and timely manner. 

• Receives Canada Post Undelivered Return Mail for internal departments. 

• Sort and catalogue by type, e.g. cancellations and action according to defined procedures. 

• Verifies member new address information with Credit Union to re-send document in an accurate and timely manner. 

• Cross-trained and acts as back up and support for various positions within the Facilities Operations team during vacation and days off or peak periods, knowledge of Mailroom and Support Clerk. Responsibilities and specific software used in those roles is required. 

• Participates in projects relating to Facilities Operations.  

To join our team:  

• You have a high school diploma or equivalent
• You have some administrative experience in a office environment
• You have experience in data entry
• You have strong time management skills, able to focus effectively on multiple tasks.

How you will succeed:

• You adapt to change and are committed to continuous improvement, in order to exceed client expectations.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support your peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Paid time off to support your personal and family needs.
• A holistic approach to your well-being, with a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, pension and benefits.

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Expected salary is $46,873

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.​

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