Why BCAA?
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
We are currently hiring a People Services Advisor based in our Head Office in Burnaby.
As a People Services Advisor, you’ll support the delivery of HR services across the organization, with a focus on employee relations and leaves management. You’ll partner with our People Services Managers to provide guidance on people matters, contribute to key People & Culture projects and initiatives, and support the administration of leave of absence programs.
This is an exciting opportunity for an HR professional who is passionate about employee relations, wellness, and fostering positive workplace experiences, while expanding their expertise across both advisory and disability management functions. We’re seeking a proactive, driven individual who demonstrates initiative, is motivated to learn, and thrives in a collaborative, fast-paced environment where well-being, fairness, and positive workplace culture truly matter.
Who you are:
A trusted HR advisor with a collaborative, people-focused approach.
Highly organized and detail-oriented, with strong analytical and problem-solving skills.
Compassionate and professional when supporting employees during sensitive or complex circumstances.
A strong communicator who builds relationships and instills confidence across teams and stakeholders.
A proactive self-starter who takes initiative, drives work forward independently and delivers high quality, accurate results.
A forward-thinking contributor who identifies opportunities for improvement, continuous enhancement and innovation.
What you’ll do:
Partner with People Services Managers to provide guidance on employee relations matters including investigations, grievances, accommodations, policy interpretation, and terminations.
Support leaders with employee engagement initiatives, workforce planning, and organizational change activities.
Assist with workplace investigations, including documentation, analysis, and follow‑up actions.
Contribute to broader People & Culture initiatives such as policy development, process improvements, system enhancements, and program implementation.
Create and maintain clear, consistent HR documentation, tools, and communications to support consistent people practices across the organization.
Support core employee lifecycle activities including onboarding, probation reviews, job changes, and offboarding ensuring a seamless and high-quality employee experience.
Provide coverage and administrative support for leave of absence and disability management programs, including short‑ and long‑term disability, WCB, and parental leaves.
What you bring:
Bachelor’s degree in Human Resources or a related field.
3–5 years of progressive HR experience in an HR generalist or advisory role.
CPHR designation is preferred.
Strong understanding of HR policies, procedures, and legislation related to employee relations and leaves of absence and return-to-work programs.
Excellent communication and interpersonal skills, with the ability to listen empathetically, respond with professionalism, and build trust across all levels.
Demonstrated discretion, tact, and diplomacy in managing sensitive or confidential employee information.
Strong organizational, project management, and analytical skills, with the ability to manage multiple priorities accurately and efficiently.
Innovative, proactive, and detail-oriented, with a focus on process improvement and collaboration.
Bonus Skills:
Experience working in a unionized environment.
Familiarity with HRIS platforms (Workday experience an asset).
The salary range for this position is $75,363.00 to $94,203.84 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.
Please note that this is a hybrid role based out of our Burnaby, BC office (3 on-site / 2 remote days). Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.
What we offer:
The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
*for permanent employees
We’re always looking for amazing people like you. Apply today!
BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.