Sr Mgr, Technical Program Management

Summary/Objective

The Senior Manager, Technical Project Management is responsible for leading the successful execution of a portfolio of technical product initiatives across product support, client-driven enhancements, production defects, and strategic product delivery. This role provides leadership across multiple technical project streams, ensuring high-priority product issues, small enhancements, new client requirements, and high-visibility biller needs are delivered with speed, quality, and strong cross-functional alignment.

This role bridges Product, Engineering, QA, DevOps, Implementation, Account Management, Compliance, and senior leadership to ensure product commitments are prioritized, planned, executed, and delivered effectively. 

The ideal candidate has strong technical project management experience in software/SaaS environments, with the ability to understand APIs, integrations, release processes, defects, system dependencies, technical constraints, and client-impacting product issues. This person must be comfortable operating in a fast-paced environment where priorities shift, client needs are urgent, and delivery decisions require strong technical judgment and stakeholder management.

Essential Functions/ Responsibilities

1. Technical Portfolio Delivery & Execution Leadership

• Lead the delivery of a portfolio of technical product initiatives, including product defects, small product enhancements, client-specific requirements, high-visibility biller requests, and strategic product improvements.
• Oversee delivery timelines, scope, dependencies, risks, and execution plans across multiple product and engineering teams.
• Ensure product commitments are properly prioritized, planned, tracked, and delivered in alignment with business goals, client expectations, and operational readiness.
• Partner with Product Managers, Engineering Leads, QA, DevOps, Implementation, Release Management, Account Management, and Compliance to drive successful delivery outcomes.
• Provide leadership oversight for critical client-facing issues, escalations, and high-impact product delivery requests.
  
  

1. Product Defects, Enhancements & Client Requirement Management

• Oversee the intake, prioritization, planning, and delivery of product defects, minor enhancements, client-driven requests, and high-visibility biller requirements.
• Partner with Product and Engineering to assess business impact, technical complexity, urgency, and delivery feasibility.
• Ensure critical defects and client-impacting issues are triaged effectively, assigned to the right teams, and driven to resolution.
• Support prioritization decisions by balancing client urgency, product roadmap commitments, technical debt, regulatory needs, and operational impact.
• Track delivery progress from intake through development, QA, UAT, release, and post-release validation.
  
  

1. Governance, Reporting & Stakeholder Management

• Establish and maintain governance practices across the product delivery portfolio, including status reporting, escalation management, RAID tracking, delivery reviews, and executive updates.
• Provide clear, concise, and actionable updates to senior leadership on portfolio health, risks, blockers, delivery trends, and key decisions required.
• Act as a key liaison between Product, Engineering, Implementation, Account Management, Professional Services, Release Management, Finance, Compliance, and Operations.
• Ensure stakeholders have visibility into delivery progress, trade-offs, risks, release readiness, and client-impacting dependencies.
• Drive alignment across teams to ensure strategic priorities, client commitments, and technical delivery plans remain connected.
  
  

1. Technical Delivery Oversight

• Work closely with Engineering and technical teams to understand solution design, API integrations, platform dependencies, technical constraints, defect root causes, release impacts, and implementation considerations.
• Ensure technical delivery plans account for development, testing, code review, environment readiness, deployment, release coordination, and production validation.
• Support technical issue resolution by facilitating root cause analysis, dependency mapping, impact assessment, and cross-team coordination.
• Partner with QA and DevOps to improve testing readiness, deployment reliability, defect prevention, and release quality.
• Translate complex technical issues into clear business language for non-technical stakeholders and executive audiences.
• Proactively identify risks, blockers, resource constraints, technical dependencies, and delivery issues that may impact product commitments or client outcomes.
  
  

1. Process Improvement & Operational Excellence

• Continuously improve delivery processes across the product development lifecycle to reduce cycle time, improve predictability, and increase delivery quality.
• Identify opportunities to streamline intake, prioritization, grooming, development handoff, QA validation, release readiness, and post-release support.
• Define and monitor delivery KPIs such as cycle time, lead time, throughput, defect aging, backlog health, release readiness, SLA adherence, and delivery predictability.
• Introduce scalable operating practices, templates, dashboards, and governance routines to improve portfolio visibility and execution consistency.
• Drive adoption of Agile delivery practices, continuous improvement, automation, and data-driven decision-making across product teams.

Salary Range $110k-$150k

Supervisory Responsibility

May supervise as required.

Education & Experience

• 8+ years of experience in technical project management, program management, product delivery, software delivery, or technology portfolio management, preferably within software, SaaS, fintech, payments, billing, banking, insurance, or other regulated technology environments.
• Strong experience delivering client-facing technology solutions, including enterprise platforms, APIs, system integrations, product enhancements, production defect resolution, new client requirements, and high-visibility biller or customer requests.
• Strong working knowledge of Agile delivery practices, SDLC, PDLC, QA processes, release management, production support workflows, and cross-functional delivery planning.
• Ability to manage complex delivery priorities, technical dependencies, escalations, delivery risks, scope trade-offs, release readiness, and post-release validation across multiple teams.
• Proven ability to collaborate effectively with Product Managers, Engineering Leads, QA, DevOps, Implementation, Account Management, Compliance, Release Management, and senior leadership.
• Strong technical fluency across APIs, web services, system integrations, data flows, environments, deployments, defect triage, root cause analysis, regression testing, and production monitoring.
• Experience establishing portfolio-level visibility through delivery metrics, dashboards, reporting, backlog health reviews, defect aging, throughput, SLA tracking, and executive-level status updates.
• Strong communication skills with the ability to translate complex technical issues into clear business updates, risks, decisions, and recommendations for senior stakeholders.
• Experience using delivery and reporting tools such as Jira, Confluence, Azure DevOps, GitHub, Bitbucket, or similar platforms.
• PMP, PMI-ACP, CSM, SAFe, or similar project/program delivery certifications are considered an asset.
• Experience using AI-enabled tools to support delivery planning, documentation, QA, defect analysis, reporting, product development, or operational efficiency is considered an asset.

Note: This role does not require hands-on coding, but the candidate must be technically fluent enough to work effectively with engineering teams, understand technical constraints, ask the right questions, challenge assumptions, and communicate delivery risks clearly.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

This position requires extended sitting and/or standing at a computer workstation.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Travel

Up to 25% travel to customer sites or internal meetings may be required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race,  creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.