Software Developer - CRM Salesforce

Join Servus Credit Union - Canada’s Largest Credit Union! 

We are hiring for a full-time Software Developer - CRM to join our CRM & Origination Team! 

Posting closes: May 22, 2026

Employment Status: Full-time (37.5 hours per week)  

Additional Information: Remote First

For Internal Use Only/Role Grade: P2; C 

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.  

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.  

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.  

 Join Servus and discover a better way to work.  

As a Software Developer - CRM, reporting to the CRM Manager, you’ll be responsible for designing, developing, and maintaining CRM platform solutions. This role works closely with system analysts, QA analysts, business platform owners, and enterprise functions such as Risk, Privacy, and Information Security to ensure CRM systems meet business requirements and deliver value. The Developer enables cross-functional teams to deliver working software/code in iterative cycles, focusing on robust enhancements, automation opportunities, and high-quality deliverables.

What You'll be Doing: 

• Solution Development: Design, develop, and implement CRM platform enhancements and new features, ensuring scalability, reliability, and usability.
• Testing & Quality Assurance: Collaborate with QA analysts to develop, maintain, and execute test plans, test cases, and test scripts. Support defect identification, documentation, and resolution.
• Collaboration: Work closely with system analysts and other developers to validate requirements, review solution designs, and ensure quality standards are met.
• Agile Delivery Participation: Actively participate in agile ceremonies (stand-ups, sprint planning, reviews, retrospectives), contributing to backlog refinement and sprint execution
• Risk & Compliance Coordination: Engage with Risk, Privacy, and Information Security teams to ensure CRM solutions comply with organizational policies and regulatory requirements.
• Continuous Improvement: Identify opportunities to improve CRM development processes, system usability, and team efficiency. Promote best practices and support change management activities.
• Sponsor Communication: Serve as a liaison between technical teams and business stakeholders, ensuring clear communication of development progress, issues, and results

What you Bring: 

Experience and Education:

• Post-secondary education in Computer Science, Information Systems, Business Administration, or a related field. Equivelant experience recognized.
• Experience with CRM platforms (Salesforce) in technical developer capacity.
• Salesforce experience and certifications required.
• Experience with Financial Services Cloud, Marketing Cloud, Service Cloud Voice, Agentforce, Tabeleau, APEX, and Lightening Web Components considered an asset.
• Preference for experience with Genesys integration

Other Role Requirements:

• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a remote-first environment, with occasional in-person sessions as required.
• Willingness to support special projects, branch/department needs, and adapt to changing business priorities, including possible changes in hours, location, or travel.

Why Servus?   

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:  

• Competitive compensation including performance-based incentive pay and profit share  
• Training & Development Opportunities 
• Career Advancement Potential  
• Flexible work options  
• Meaningful work towards individual and corporate goals   
• Opportunities to get involved and give back through an employee volunteer program  

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks! 

What happens next?  

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.  

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!  

Employment Eligibility: The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union. 

Qualified applicants are invited to apply online. 

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.  

 #indh