Senior Product Delivery Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

What’s it all about?

The Product Delivery function within Visa Direct plays a critical role in enabling the efficient, high-quality, and commercially successful delivery of product initiatives across our Team of Teams (TofTs) and teams. The function is aligned to the product and engineering structure and organised by business domain to ensure delivery leadership is embedded at all levels, from planning to day-to-day execution.

We are seeking an experienced and proactive Senior Product Delivery Manager to join Visa Direct, who will manage the end-to-end product delivery from planning through to commercialisation. The ideal candidate will demonstrate strong leadership skills, a dedication to promoting a culture of ownership and collaboration and adept at enabling high-performing cross-functional teams to deliver value efficiently.

What we expect of you, day to day:

The role will be responsible for:

Delivery Execution

• Managing the delivery of epics and/or features assigned to one or more Team of Teams(Agile Release Trains), overseeing the process from planning through to commercialisation.

• Partnering with Product and Engineering Leads to coordinate execution and roadmap alignment.

• Monitoring delivery health and performance using standardised KPIs, identifying risks and implementing mitigations.

• Acting as an escalation point for delivery blockers, facilitating resolution and decision-making across teams.

• Ensuring requirements are high quality and delivery-ready, and that commercial milestones are met.

Stakeholder Management & Leadership

• Building and maintaining relationships with senior stakeholders, ensuring effective communication across all levels of the organisation.

• Coaching and mentoring of delivery managers, promoting best practices and continuous improvement.

• Demonstrating Visa leadership principles and foster a culture of transparency and accountability.

 Process Maturity & Continuous Improvement

• Driving agile maturity and continuous improvement across the Team of Teams.

• Conducting retrospectives and implementing changes to improve delivery outcomes.

• Championing delivery excellence and scalable practices aligned with Visa’s Product Lifecycle Management framework.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Bachelors or Masters degree ideally with a STEM focus (Science, Technology, Engineering or Math) or equivalent.
• Significant experience in programme management, agile delivery, or project management roles, ideally within a software-driven FinTech or start-up environment.
• Comprehensive understanding of agile principles, with proven ability to adapt methodologies to dynamic and evolving environments.
• Strong problem-solving and decision-making capabilities, including conflict resolution and removing delivery obstacles.
• Exceptional communication skills, proficient at engaging with both technical and non-technical stakeholders.
• In-depth knowledge of card/payment systems or direct experience in FinTech is highly advantageous.

Personal Qualities

• Skilled in planning and prioritising multiple tasks and independently delivering projects through to completion.
• Demonstrates the ability to operate effectively in fast-paced environments while managing concurrent projects.
• Outstanding verbal and written communication abilities, quick to learn new systems or processes, and highly organised when managing multiple priorities.
• Proven expertise in driving complex deliverables in collaboration with Product Managers and cross-functional stakeholders at all organisational levels and across cross functional teams.
• Willingness to challenge established practices and a strong curiosity about process improvements.
• Advanced influencing abilities across cross functional teams.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.