Senior Manager, Fusion Response

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a member of the Fusion Response team within CIBC’s Information Security group, you’ll lead and manage a high-performing team responsible for orchestrating effective response and recovery for complex, enterprise-level incidents that impact the bank and our clients. As the Senior Manager, Fusion Response, you’ll coordinate incident analysis, triage, and communication to ensure timely and effective recovery and resolution, while keeping business partners and leadership informed. You’ll drive continuous improvement of incident management capabilities, including process design, playbooks, and case management. You’ll provide coaching and guidance to team members, fostering development and team effectiveness. This role requires you to be on call for a week once every four weeks.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Leadership & Communication: Collaborate with senior leaders across the company and make informed recommendations to enhance information system security. Weigh business needs against security concerns and provide risk-based recommendations to improve information systems security, which are practical and achievable, thereby allowing the Lines of Business to make informed risk decisions.

• Incident Management & Leadership: Lead and coordinate effective response and recovery for complex, enterprise-level operational disruptions. Analyze and triage incidents, ensure timely stakeholder communication, track and manage incident response tasks, and drive continuous improvement of processes, playbooks, and operational procedures to adapt to an evolving threat landscape.

• Team & Stakeholder Development: Provide coaching and support to team members to build overall capability and effectiveness. Participate in preparedness exercises to strengthen incident response readiness, achieve measurable performance objectives within agreed timelines, and support your own professional development.

Who You Are

• You can demonstrate 5 years of experience in information/cybersecurity, fraud, physical security, operational risk, or related fields.

• You have experience working in a financial services institution—such as banking, insurance, wealth management, or credit card networks—or with financial market instruments like payments, clearing, or settlement systems, in an incident response or business operations role. This experience is preferred.

• You have strong knowledge of security infrastructure & controls within heavily regulated environments with compliance frameworks and all related integrations associated with the services. You know the processes, tools, techniques and practices for assuring consistency to standards associated with accessing, altering and securing organizational data with proxies.

• You have a degree or diploma in Computer Science, Engineering, or a related field.

• You’re a certified professional. It is an asset if you have current accreditation and good standing in one or more of the following: Emergency Management, Technology Incident Management (ITIL), Business Continuity (CBCP), and/or Risk Management (CRISC, CGRC).

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• People leadership: You are a caring and accountable leader. You’re passionate about developing and coaching to bring out the best in people.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Business, Business Needs, Business Operations, Communication, Crisis Response, Emergency Response and Crisis Management, Facilitation, Information Security, Leadership Communication, People Leadership, Risk Management, Teamwork