Senior Change Management Consultant (12 months)

Join Servus Credit Union - Canada’s Largest Credit Union!

Posting Closes: October 20, 2025

Employment Status: Temporary, Full-time 37.5 hours per week

Please note: Although this position is considered hybrid, preference will be given to candidates who reside in Alberta as there is an expectation to work in the Edmonton or Calgary office on occasion.

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters. 

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money. 

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you. 

 Join Servus and discover a better way to work. 

We are hiring for a full-time temporary Senior Change Management Consultant in our People and Culture department!

Reporting, to the Enterprise Change Management Lead, there are no typical days for a Senior Change Management Consultant. You will work in partnership with key stakeholders to develop, manage and execute enterprise change management plans for key strategic projects and initiatives, such as large-scale strategic or merger integration projects or cultural transformation work. You'll play a key role in assessing change impacts, identifying risks, identifying who is affected by the change, type of change, magnitude of change, areas of resistance, and crafting resistance management plans including training considerations, employee feedback, corrective actions, transition, and sustainment considerations to manage the people change journey.

What you’ll be doing:

Stakeholder Engagement and Coaching:

• Working collaboratively, engaging, guiding, and coaching key stakeholders, including leadership, sponsors, and change champions on change management best practices
• Providing guidance and support to stakeholders throughout their change journey
• Promoting the benefits, methodology, and processes of enterprise change management to employees across the organization

Change Strategy Development:

• Stays connected and continuously engages to understand Servus business environment, key constraints, and challenges as well as organizational direction for the future
• Developing change management strategies and plans to support the implementation of organizational changes
• Conducting impact assessments to identify potential risks and challenges associated with change initiatives

Change Implementation and Support:

• Collaborating with project teams to integrate change management activities into project plans
• Coordinating and supporting the execution of change initiatives across different departments or teams
• Supporting communications to tailor key messages to effectively engage and inform stakeholders throughout their change journey
• Tracking and evaluating the progress of change initiatives, identifying areas for improvement, and implementing corrective actions

Measurement and Reporting:

• Collecting and analyzing data to assess the impact of change initiatives on organizational performance
• Continuously monitoring and adjusting change strategies based on feedback and evaluation results

What you bring: 

• Proven track record leading and implementing large scale, complex organizational change management programs in areas such as technology adoption, strategic change, merger integrations and cultural adoption for at least 5 years
• Robust hands on change management experience with various methodologies, tools, processes and approaches
• Solid understanding of how people go through a change and the change process
• Demonstrated project management skills and organizational skills, including the ability to manage a diverse workload and multiple simultaneous projects. Ability to manage effectively under pressure for meeting strict deadlines
• Ability to persuasively communicate and collaborate with others at all levels within the organization and influence others to move toward a common vision, with the ability to clearly articulate messages to a variety of audiences, without direct authority

Although not required, the following experience, education/certificates are valuable assets:

• Project Management Experience and hands on knowledge
• Change Leadership certification and experience (e.g. Prosci)
• Professional designation (e.g. CCMP, CMC, PMP, etc.)
• A bachelor’s degree in Business Administration and/or Organizational Behavior, Organizational Development is an asset.
• Experience with the Microsoft Office suite; Design Software (Adobe, Canva); SharePoint and Azure DevOps

Why Servus?  

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as: 

• Competitive compensation including performance-based incentive pay and profit share 
• Training & Development Opportunities 

• Career Advancement Potential 

• Flexible work options 

• Meaningful work towards individual and corporate goals  

• Opportunities to get involved and give back through an employee volunteer program 

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

What happens next?

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted. 

 At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

#indh