Principal Consultant-(Hybrid)

The Principal Consultant is a senior leadership role within the Client Delivery team of our Payments group. They oversee staff, project, and portfolio management while serving as the primary escalation point for Central 1’s client-facing project portfolio. As a trusted partner, the Principal Consultant leads designated work streams, coordinating matrixed resources—including Business Analysts, Project Managers, Consultants, and Technology teams—to deliver client-facing projects and programs with excellence.

What you’ll be doing:

Team Leadership & Development

• Lead and manage day-to-day activities of team members on client initiatives.

• Facilitate coaching, development sessions, and performance evaluations
   

Program & Project Management

• Strategically plan assigned programs and projects, including resource management, scheduling, capacity planning, financial oversight, and execution

• Act as Program/Portfolio Manager to ensure client delivery and implementation needs are met

• Lead multiple Senior Consultants, Consultants, and Business Analysts, ensuring end-to-end client perspectives and high-quality, timely project delivery
   

Client Engagement & Consultation

• Support client relationships in partnership with Client Relations and key stakeholders.

• Consult with clients on delivery and implementation requirements throughout project lifecycles

• Coordinate and interface with clients, maintaining updated budgets, SOWs, and project collateral
   

Project Oversight & Execution

• Responsible for project scoping, requirements analysis, scheduling, financial impacts, quality assurance, and delivery

• Ensure adequate support and direction for the team during all project phases

• Report internally and externally on project/portfolio health
   

Continuous Improvement & Collaboration

• Implement and execute ongoing improvement strategies for the department.

• Collaborate with other Principal Consultants, Program Director, and stakeholders to enhance processes and deliverables.

• Identify and remove impediments to project quality and team performance
   

Other Duties

• Perform additional responsibilities as assigned
   

What you'll have:

• University degree in computer science, engineering, business, or other related discipline with a project management/delivery focus. 

• Ability to provide leadership and mentorship, and manage multiple resources on projects with conflicting deadlines in a team environment. Highly developed business acumen

• Ability to communicate effectively and strategically both orally and in writing with clients, technical teams and other co-workers, work to schedules, and adapt easily to changing priorities and business needs.   

• Exceptional analytical, problem solving, planning, organizational and time management skills.  

• Ability to prioritize and set clear direction and expectations, keep team members focused on  priorities, build excellent team relationships and foster a sense of urgency and dedication to delivering on commitments.   

• Ability to think strategically, conceptually, and analytically and define the vision for a variety of products of significant scope, complexity and revenue potential.  

• CBAP or PMP designation is an asset. 

• Experience in digital/ online banking platforms and with Banking System providers is an asset.  

• Financial Services background is essential, with a preferred focus on delivering complex payments solutions to external customers.   

• Minimum 10 years relevant experience and preferably minimum 5 years in external client facing consulting experience. 

• Excellent client management skills 

Salary range: $90,000-$110,000

The salary represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. 
 

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