Member Services Representative/Teller

The Kindred team is the heart of our cooperative, bringing our values to life every day. In fact, they are woven into everything we do. More than financial professionals, we're trusted partners who care deeply about our members and our communities. With integrity, stewardship, and compassion, we help ensure every member’s experience feels welcoming and grounded in purpose. Whether offering thoughtful financial guidance or strengthening community connections, we strive to connect values and faith with finances, inspiring peaceful, just, and prosperous communities.

We are currently recruiting a full time and part time Member Services Representative to join our Milverton branch. 

Reporting to the Manager Member Services Team,  this role requires a detailed and friendly service partner, who will serve and connect members with solutions that best fit their financial needs, enabling them to make peace with their money.

Key responsibilities:

• Build relationships with members, asking good questions and listening to understand their needs

• Deliver exemplary service to members in completing a variety of everyday financial transactions

• Refer members to branch specialists for advice and solutions relating to credit and investments

• Bring expertise in Kindred’s distinct offering of products and services to members’ attention to answer questions and provide solutions for future needs

• Ensure members are equipped to access digital channels so they can bank with Kindred where, when and how they want

What to bring:

You're a great fit for this opportunity if you're relational (you enjoy connecting with others), solution-focused (you’re curious about needs and committed to finding the right path forward), and energized by how Kindred’s unique approach to banking can create a positive impact in our communities.

You will be part of a collaborative workplace where you’ll be asked to participate in the business and share your voice. You’ll be expected to continually grow your skills and abilities and to share your expertise and experience with team members.

Plus, you bring your qualifications and experience:

• Strong customer service and relationship-building skills
• Financial literacy or experience in banking (beneficial)
• Some post-secondary education, ideally in business or accounting
• Comfort with MS Office and a willingness to learn new systems
• Active commitment to Kindred’s shared values and purpose

Why Kindred

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness. And of course, your total rewards package includes competitive cash compensation plus an array of wellness benefits and financial products and services at preferred rates for employees.

Our comprehensive total rewards package includes: 

• Starting pay rate $23/hour
• Competitive cash compensation (including incentive target)
• Group benefits plan & wellness programs
• Group Savings Plan with employer matching
• Three weeks vacation and generous paid time off provisions
• Career growth opportunities, training & development support
• Comprehensive staff benefits on financial products & services

When you choose Kindred to further your career, you’re joining an engaged workforce at a certified B Corp™ that is committed to using business as a force for good™ and acting as an advocate for a Living Wage.

RSVP 

Ready to choose Kindred? Visit us at www.kindredcu.com/careers to learn more about why people enjoy working with us. If this role sounds like a good fit, please apply.

At Kindred, we value genuine connection. We don’t use AI to screen applications—every resume is reviewed by a real person. If selected, you’ll hear from a Kindred team member by phone, and when possible, we prefer to meet candidates in person.  If you choose to use AI to support your application materials, we encourage you to ensure your own voice and personality still come through. Kindred will acknowledge all applications received and advise all candidates when the position is filled.

As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred’s values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.