Manager, Enterprise Process Excellence

Manager, Enterprise Process Excellence

Flexible Location, NS

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

We are looking for a Manager, Process Excellence, to lead a team of specialists in driving end-to-end process improvement initiatives. This role partners with business leaders to deliver practical, sustainable, and audit-ready solutions, while embedding change and ensuring long-term value. The ideal candidate champions continuous improvement by leveraging data, modern methodologies, and technologies such as automation and AI to enhance efficiency and enterprise performance.

We offer…

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation to commensurate with experience ($88,368.07 – $103,962.50 and benefits with performance-based incentives.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

You would…

• Lead, coach, and mentor Process Excellence Specialists to deliver high-quality process analysis, documentation, and improvement initiatives.
• Build team capability in Lean, Six Sigma, journey thinking, facilitation, and change adoption.
• Serve as the lead decision-maker for process ownership, standards, and governance, ensuring enterprise-wide alignment and accountability.
• Establish, maintain, and continuously improve the enterprise process governance framework, including templates, operating models, and standard operating procedures.
• Oversee intake, evaluation, and prioritization of process change requests, assessing risk, benefit, and cross-process impact.
• Ensure all processes comply with regulatory, audit, and internal control requirements, maintaining accurate and current documentation.
• In partnership with business units, lead enterprise process optimization initiatives, facilitating current-state and future-state mapping exercises across business units.
• Collaborate with business leaders to identify opportunities for efficiency, risk reduction, and member or employee experience improvement.
• Track and measure process performance, ensuring changes deliver measurable operational and financial value.
• Integrate AI, automation, and digital tools into process improvement initiatives where appropriate to enhance efficiency.
• Support handoff activities, including training, communications, task assignment, and knowledge transfer.
• Define, track, and report on key process KPIs and value realization metrics.
• Develop dashboards, scorecards, and executive-level reporting to provide visibility into process performance and improvement outcomes.
• Ensure process improvements deliver measurable and sustainable value and use insights to guide continuous improvement priorities.
• Facilitate workshops, working sessions, and root-cause analysis with cross-functional teams to solve complex operational challenges.
• Advocate for standardization and consistency in processes while balancing flexibility for local operational needs.

You have…

• Successfully completed a Bachelor’s Degree in Business Administration, Operations Management, or a related field.
• A minimum of five years of progressive experience in process improvement, enterprise operations, or business transformation initiatives, including at least two to three years in a leadership role, preferably within a financial institution or complex enterprise environment, or an equivalent combination of training and experience.

You are…

• A proven leader in process optimization, governance, and continuous improvement initiatives.
• A strong coach, mentor, and work to develop high-performing teams, fostering a culture of collaboration, operational excellence, and continuous improvement.
• Knowledgeable of process analysis, documentation, Lean or Six Sigma methodologies, journey mapping, and change adoption practices.

Applications will be accepted until: April 24th, 2026.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

Please click the link below to apply for this or any of our other opportunities:

Careers - About Us | East Coast Credit Union (eastcoastcu.ca)

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.

East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at careers@creditu.ca or by phone at 902.464.7107