Manager, Digital Performance & Readiness

Manager, Digital Performance & Readiness

Flexible Location, NS

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

The Manager, Digital Performance & Readiness leads application lifecycle management, quality assurance, and structured testing to ensure reliable and high-performing digital solutions. This role oversees Tier 2 support, manages application changes and communications, and ensures seamless transition from project delivery to production operations. Additionally, it supports CUBA (Credit Union Business Analyst) initiatives and contributes to vendor governance by providing performance insights. Working cross-functionally with business, product, technology, and vendor teams, the Manager plays a key role in advancing digital readiness and driving the organization’s digital transformation.

We offer…

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation to commensurate with experience ($88,368.07 – $103,962.50 and benefits with performance-based incentives.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

You would…

• Establish and evolve a comprehensive digital performance framework across applications and channels.
• Monitor adoption, performance metrics, and user experience indicators to assess effectiveness and value.
• Translate data into actionable insights, providing clear recommendations to leadership and stakeholders.
• Lead Quality Assurance practices and structured testing cycles for digital initiatives, enhancements, and managed applications.
• Partner with project and product teams to strengthen test coverage, improve defect management, and enhance release quality.
• Optimize application lifecycle strategies, including roadmap planning, ownership models, and budget oversight.
• Lead change planning, governance, and communication for application updates and releases.
• Ensure comprehensive documentation, user guides, and training resources are in place to support readiness.
• Oversee Tier 2 support for managed digital applications, ensuring timely and effective resolution of escalated issues.
• Collaborate with technology teams, vendors, and operations to resolve complex incidents.
• Lead engagement with user groups and SMEs to support application development, testing, and adoption.
• Facilitate workshops and forums to enable knowledge sharing, feedback, and user-driven innovation.
• Act as the organizational lead for Business Analyst activities within key partnership initiatives, ensuring alignment of business requirements.
• Provide leadership, coaching, and mentorship to Digital Performance & Readiness Specialists.

You have…

• Successfully completed a Bachelor’s Degree in Business Administration, Information Systems, Computer Science, or a related field.
• A minimum of 5 years progressive experience in digital operations, process improvement, business analysis, or application management, including at least two to three years in a leadership role, preferably within a financial institution or complex enterprise environment, or an equivalent combination of training and experience.

You are…

• A strong leader with the ability to coach, mentor, and develop high-performing teams, fostering a culture of accountability, collaboration, and continuous improvement
• Knowledgeable of digital performance metrics, user experience principles, structured testing methodologies, release management, and application lifecycle and change management practices.
• An exceptional communicator and collaborator, with the ability to translate technical concepts into business-friendly language, facilitate discussions, lead workshops, and engage diverse groups.

Applications will be accepted until: April 24th, 2026.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

Please click the link below to apply for this or any of our other opportunities:

Careers - About Us | East Coast Credit Union (eastcoastcu.ca)

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.

East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at careers@creditu.ca or by phone at 902.464.7107