Manager, Business Processes

Company: CUMIS
Department: Cred Ins/CU Distrib
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

Our national Creditor team aspires to develop and deliver market leading products and solutions to exceed client expectations. We think strategically and collaboratively to create mutually beneficial results and achieve business objectives. We operate with high-integrity, motivated by our desire to do the right thing for our clients and their members.

This role will continue to lead a team focused on implementing solutions for existing, acquired, and new clients.  Accountability for on-boarding new clients, implementing all product changes and process design.  This role will also remain accountable for executing strategic product roadmaps and innovative product design, as it relates to the systems that must support those initiatives.  Manage escalated document interpretation inquiries, provide expertise to support initiatives and business case development.  Coaching and development of team, recruiting and selecting talent, managing, and rewarding performance and fostering an agile culture to deliver on strategy.

How you will create impact: 

• Executing the specialty market strategy by mapping client processes to assist in client onboarding
• Overseeing new client onboarding – both specialty market and credit union
• Oversee Client Implementation - Plan Set-Up and
• Leads team to ensure that newly acquired clients are set up for success, from the technology perspective where clients’ loans systems must correctly feed our point of sale and transfer member information to the admin system, all business needs (contracts, welcome letter, communication, certificates of insurance) are in place for any transferred business
• Provide support to client throughout certificate transfer process
• Business owner of creditor administration systems 

• Ensures all solutions for client, product, process, procedures, pilots - are comprehensive and end to end in scope (process and procedures documents)

• Foster engagement and drive a strong performance-based culture through effective performance management practices which recognize and reward desired behaviors.
• Lead through change, communicating rationale and plan for change in a way that fosters cooperation and support.

To join our team:  

• You have 5-10 years of experience in Insurance Industry. Specialized experience with Creditor insurance, Product Design, process documentation, contracts, regulations as they relate to privacy, data retention and confidentiality.   
• You have a University degree in Commerce, Business Administration/Analysis or a Business Diploma
• You have a good knowledge in Creditor Insurance or General Insurance
• You have experience in change management and have dealt with legal regulatory issues.
• You have 3-5 years of experience in people management

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

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Expected salary range $91,058 - $141,058+​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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