Disability Claims Administrator

Permanent Full Time 

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We are seeking a detail-oriented and customer-focused Disability Claims Administrator to join our Vancouver office. This hybrid role offers the flexibility of working remotely while requiring in-office presence two days per week to collaborate with colleagues and support our clients effectively. If you’re passionate about delivering exceptional service and thrive in a dynamic environment, we’d love to hear from you!

The Disability Claims Administrator is primarily responsible for calculating and issuing long-term disability benefit payments. This includes interpreting contractual provisions to determine benefit entitlement including offsets and tax requirements utilizing the payment and management systems. The Disability Claims Administrator will be handling all calculation related inquiries and managing the maintenance of long-term disability claims in accordance with contractual and corporate policies. 

What you will do: 

• For new claims, complete the financial information including the initial benefit calculation, the DLR (Disability Life Reserve) and waiver reserve set up
• Calculate and issue long-term disability benefit payments
• Perform straight forward LTD (Long-term Disability) benefit calculations including inflation protection, cost of living increases, rehabilitation, and partial period calculations in accordance with contractual provisions
• Perform straight forward under/overpayment calculations, follow up for repayment, processing refunds and adjustments in the payment system
• Explain benefit calculations and payments, including tax issues to customers over the phone or in writing
• Follow-up CPPD (Canada Pension Plan Disability) benefits
• For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations, and follow ups as required
• Other administrative and financial duties in support of claims teams as required
• Handling data verification and exception reports to resolve system discrepancies

What you will bring: 

• Post-secondary education with a strong financial background or equivalent related experience
• Excellent mathematical and analytical skills
• Demonstrated organizational and time management skills
• Excellent oral and written communication skills 
• Team player with demonstrated customer service skills
• Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software
• Critical thinking and problem-solving abilities
• Ability to remain flexible, work as part of a team as well as independently
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.

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The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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