Director, Segments & Growth, Canadian Retail Banking

Address:

You are a senior business growth strategist and enterprise operator with a sharp instinct for data‑driven problem solving and a relentless focus on scaling customer acquisition. You deeply understand customer behaviour and consistently translate growth ambition into measurable, commercial outcomes. You craft clear, persuasive, insight‑led business cases and executive‑ready narratives that mobilize cross‑functional leaders and unlock decisions across the enterprise. You distill complexity into a single, coherent point of view, particularly when the path forward is ambiguous.

Most importantly, you thrive in a high‑bar, problem‑solving culture, working alongside smart, collaborative leaders to build differentiated, scalable solutions that grow and engage priority segments across BMO’s footprint.

Reporting to the Managing Director, Customer Growth, Segments and Partnerships, the Director is accountable for setting the strategy and owning end‑to‑end execution of priority segments to drive accelerated market‑share growth and brand affinity.

You will develop compelling segment strategies and value propositions that establish BMO as the bank of choice and deepen relationships early in the customer lifecycle. You will own cross‑functional execution, partnering across Product, Marketing, Analytics, LOBs, and Frontline to deliver flawless go‑to‑market outcomes. This role leads and develops direct reports to design, recommend, and execute strategic initiatives and partnerships that drive acquisition, cross‑sell, and retention.

What you do:

• Own end‑to‑end growth for BMO’s priority customer segments (e.g., New‑to‑Canada, Students, other scale segments).
• Set segment strategy and directly deliver outcomes across acquisition, activation, engagement, retention, and share‑of‑wallet.
• Enable BMO to be #1 in priority segments by owning E2E customer journey, from strategy and design to launch, optimization, and performance management.
• Build and scale differentiated value propositions that win vs. competitors and create durable customer advantage.
• Use data obsessively: diagnose funnel friction, prioritize bets, allocate investment, and course‑correct fast.
• Lead go‑to‑market execution across Product, Marketing, Analytics, Frontline, and LOBs with no hand‑offs.
• Identify, structure, and scale strategic partnerships that expand reach, improve conversion, and increase lifetime value.
• Produce exec‑ready POVs and business cases that influence senior leaders and unlock decisions.
• Lead and develop high‑performing teams; set priorities, operating cadence, and delivery standards.
• Operate with clear accountability for results, disciplined governance, and a strong risk culture.
• Build and sustain deep relationships with internal and external partners to scale and grow the New to Canada portfolio.

Who you are

• A builder‑operator, not a coordinator.
• Develops leaders, plans for succession, and fosters a high‑performance culture.
• Comfortable owning ambiguity and making decisions with imperfect data.
• Credible with senior leaders; equally effective deep in execution.
• Data‑driven, customer‑obsessed, and commercially sharp.
• Manages multiple complex programs simultaneously and resolves competing priorities.

You have:

• 10+ years in strategy, growth, consulting, product, or customer leadership roles.
• A proven track record owning end‑to‑end growth mandates in complex organizations.
• Deep experience with customer segmentation, analytics, and go‑to‑market execution.
• Experience leading teams and scaling leaders.
• A seasoned enterprise builder with a proven ability to orchestrate complex, cross‑functional execution across Product, Marketing, Analytics, Technology, LOBs, and Frontline to deliver customer acquisition growth at scale.
• Strong executive communication skills with the ability to influence at senior levels.
• Strong quantitative capability to analyze issues, synthesize insight, and deploy strategy into action.
• Ability to prioritize and deliver across multiple high‑stakes initiatives.
• A results‑oriented, driven mindset with a commitment to excellence.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.