Branch Clerk (Temporary)

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint.  Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial services marketplace of Northern Ontario we are excited to announce that we are currently seeking a temporary, full-time, Branch Clerk at our Deep River Branch. 

The Branch Clerk plays a vital administrative and customer service role within Northern Credit Union’s branch operations. Working closely with the Financial Services Representatives and Market Manager, the Branch Clerk supports the end-to-end loan process by managing and submitting documentation, maintaining client records, and ensuring compliance with internal and regulatory requirements. This role serves as a key liaison between clients and the lending team, helping facilitate smooth and timely loan approvals while delivering a high standard of service. The position requires strong attention to detail, excellent organizational skills, and the ability to collaborate effectively in a fast-paced branch environment.

Additional responsibilities include opening personal and business accounts, supporting estate administration processes, assisting with online banking services, processing investments and renewals, promoting and supporting Visa sales, responding to member inquiries, managing the branch email inbox and voicemail, and confirming member appointments.

The Branch Clerk proactively ensures members receive exceptional service by identifying cross-selling opportunities and referring members to the appropriate sales representative, partner, or alternative delivery channel.

This position is also responsible for performing Member Experience Representative duties as required.

Preferred candidates will possess the following qualifications:

• High school diploma or equivalent (post-secondary education in business or finance is considered an asset).
• 1 to 2 years of experience in a banking or financial services environment preferred.
• Strong organizational, administrative, and time management skills.
• Basic knowledge of retail loan products and banking procedures.
• Moderate proficiency in Microsoft Word, Excel, Outlook, and the use of modern office equipment; testing will be conducted. 
• Ability to communicate effectively, both orally and in writing, with members and co-workers in a courteous, professional, and efficient manner.
• Ability to maintain confidentiality, accuracy, and attention to detail while working under pressure.

Employee Perks & Benefits:

• Do Some Good Employee Volunteer Program
• Employee Win/Win Program to support local charities
• Staff rates on a variety of products & services
• Professional development

Starting Wage: $24.07/hour

Deadline for applications: May 22, 2026

We thank all applicants – however only those selected for an interview will be contacted.

Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department.