Associate, Internal Systems

Associate, Internal Systems

About GroupHEALTH

At GroupHEALTH, we’re proud of the work we do – but it’s how we do it that truly sets us apart. We’re a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact. 

Here, you’ll find more than just a job. You’ll find a purpose-driven, people-first culture where kindness, collaboration, and curiosity thrive. Whether you’ve been here fifteen years or fifteen days, you’ll notice right away – our people are genuinely invested in one another’s success and delivering exceptional experiences to our clients and plan members. 

About the Role

The Associate, Internal Systems supports the day-to-day operations of their business line by managing assigned tasks and supporting inquiries from external departments, while driving efficiency and maintaining the accuracy and integrity of our data.

This is a remote role within Canada. We are open to candidates across the country, however you must work within our core business hours.

What to Expect in Your First 3 Months

First 30 Days:

• Build strong and meaningful relationships with teammates to foster collaboration and a supportive team culture.
• Develop a clear understanding of team objectives, the company's structure, and mission.
• Review training materials and resources related to our internal systems, processes, and workflows, and engage in role-specific training to establish a solid foundation for key responsibilities.

First 60 Days:

• Achieve a strong working knowledge of our internal systems, tools, and processes.
• Demonstrate proficiency in core responsibilities, handling tasks efficiently and accurately with minimal guidance.
• Begin contributing to more complex tasks and projects, and participate in advanced training sessions to expand your expertise.

First 90 Days:

• Consistently meet or exceed performance expectations and take on more complex projects with confidence and independence.
• Take ownership of specific tasks and processes within the business line, contribute to improving processes and solving problems, and achieve level 2 sign off on QA.

What You'll Do

• Maintains, updates, and manages data across multiple systems, ensuring accuracy and timely implementation of requested changes
• Oversees JIRA inquiries, report requests, and other daily responsibilities
• Provides recommendations to support client changes, ensuring alignment with system capabilities
• Serves as a resource for external teams to troubleshoot and support on system-related challenges, escalating to IT when necessary
• Conducts regular data audits to ensure accuracy and adherence to company standards
• Participates in system testing and validation during the rollout of new features and enhancements
• Actively contributes to team projects and department-wide initiatives
• Identifies opportunities for process improvements, automation, and system enhancements to drive operational efficiency and enhance workflow effectiveness
• Adheres to all data integrity and security policies, ensuring the safe and compliant handling of sensitive information across all platforms
• Takes on additional tasks and responsibilities as assigned by the Supervisor

What We're Looking For

• High School Diploma required; post-secondary education is an asset
• 2+ years of experience working in a systems-based role with structured processes and tools required
• Previous experience working on an internal systems team is an asset
• Strong computer skills required
• Intermediate Excel proficiency required
• High level of accuracy and attention to detail
• Good oral and written communication skills
• Ability to prioritize and meet tight deadlines while remaining calm under pressure
• Able to work independently while also collaborating effectively with team and other departments
• Able to quickly learn and adapt to new technologies

Critical Competencies

You will succeed in this role if you are:

• A Job Knowledge & Professional Development Focused Professional – You have a complete understanding of your role and act without being told what to do, with a continual focus on expanding your knowledge of the role and the company.
• A Curiosity & Innovation Driven Thinker – You generate new and innovative approaches to problems, respectfully challenge current processes, and strive for continual improvement in your daily work.
• An Organization & Planning Pro – You plan, organize, and schedule in an efficient, productive manner, focusing on key priorities and ensuring no important details slip through the cracks.
• A Teamwork champion – You reach out to peers and cooperate with supervisors to build a positive, collaborative working relationship, and lend a helping hand whenever it's needed.
• An Effective Communicator – You speak and write clearly and articulately, maintain this standard across all forms of communication, and engage with others in a positive and respectful manner.
• A Math & Computer Skills Standout – You exhibit strong mathematical ability and are proficient with computers and new technology.
• A Delivering WOW! Enthusiast – You hold yourself and your team to the highest standard, bring passion and a positive can-do attitude, and go above and beyond to get the job done.

Compensation

At the time of this posting, the estimated annual base salary for this position is $50,000-$55,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why Join Us

• Beyond salary, we offer generous paid time off, extended health and dental benefits, RRSP matching, and flexible work options
• Wellness support, including comprehensive mental health resources, to prioritize your well-being both in and out of the workplace
• A supportive culture, with opportunities to grow, and where our team members feel valued and empowered to thrive.

Accommodation and Inclusion

GroupHEALTH is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We're here to help.

If you're ready to do meaningful work and grow your career with GroupHEALTH, we'd love to hear from you. Click Apply to submit your application.