Account Manager

The Kindred team is at the heart of our cooperative, bringing our values to life every day. In fact, they are woven into everything we do. More than financial professionals, we're trusted partners who care deeply about our members and our communities. With integrity, stewardship, and compassion, we help ensure every member’s experience feels welcoming and grounded in purpose. Whether offering thoughtful financial guidance or strengthening community connections, we strive to connect values and faith with finances, inspiring peaceful, just, and prosperous communities.

We are currently recruiting an Account Manager to fill a permanent full-time vacancy in our Mount Forest Branch.

Reporting to the Business Banking Regional Manager, in this role you will build relationships with members (agricultural, commercial, and organizational) to understand their needs, identify options, and create solutions so they can access business credit and banking services in a way that helps them achieve their financial goals.  Ongoing, you will manage relationships with a portfolio of members to help them grow their business long term and ensure they receive solutions suited to their needs at every stage.

Key Responsibilities

• Build member relationships with a view to understanding needs and recommending solutions
• Complete credit application and underwriting processes
• Refer members to branch partners for related financial solutions
• Monitor and manage risk by conducting annual reviews, managing arrears and overdrafts

What to bring

A strong communicator, you are curious and build connections easily.  You are passionate about delivering a member experience that inspires confidence in our services, builds relationships with our members, and encourages referrals from the community.  You are a team player who collaborates easily with colleagues.  Finally, you share a commitment to our shared values and purpose.

Plus, you bring your qualifications and experience:

• Completion of a post-secondary program, preferably in Business or Agriculture
• 2-4 years of account management or sales experience
• Financial literacy and ability to interpret financial statements
• Solid technical and analytical skills
• Credit expertise is an asset, however extensive training is provided

Why Kindred

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness. For many roles, we offer flexible and remote options that we can discuss with you. And of course, your rewards package includes competitive total compensation plus an array of financial products and services at preferred rates for staff. 

Our comprehensive total rewards package includes:

• Starting salary $62,800 - 80,000. This role has multiple levels; placement will be commensurate with experience
• Performance based target incentives (8%), tied to individual, team and organizational results
• Employer paid Group benefits plan with no waiting period
• Employer matching at 5% on Group Savings Plan with no waiting period
• Three weeks of vacation and generous paid time off provisions
• Career growth opportunities, training & development support
• Comprehensive staff benefits on financial products & services

RSVP   

Ready to choose Kindred? Visit us at www.kindredcu.com/careers to learn more about why people enjoy working with us. If this role sounds like a good fit, please apply.

At Kindred, we value genuine connection. We don’t use AI to screen applications—every resume is reviewed by a real person. If selected, you’ll hear from a Kindred team member by phone, and when possible, we prefer to meet candidates in person.  If you choose to use AI to support your application materials, we encourage you to ensure your own voice and personality still come through. Kindred will acknowledge all applications received and advise all candidates when the position is filled.

As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred’s values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.